Find answers to commonly asked questions about Ash Theory orders, payments, shipping, returns, exchanges, and refunds.
Orders & Payments
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, digital wallets, and Cash on Delivery.
Can I modify or cancel my order?
An order can be modified or cancelled only before it has been dispatched.
Please contact our support team immediately at care@ashtheory.com or call +91 9625037626.
Shipping
Do you charge shipping fees?
No, standard shipping is free on all orders.
How long does delivery take?
Orders are generally delivered within 3–6 business days, depending on the delivery location.
Do you offer express or same-day delivery?
Yes, express or same-day delivery may be available in select locations within Delhi NCR.
Any additional delivery charges must be borne by the customer.
Returns & Exchanges
What is the return or exchange window?
You may request a return or exchange within 7 days from the date of delivery.
Is there a return or exchange fee?
No, there is no return or exchange fee.
What condition should the product be in?
The returned or exchanged product must meet the following conditions:
- The product must be unused and unwashed
- All original tags must be attached
- The original packaging must be intact
- The product should only have been tried on for fit
How do I request a return or exchange?
You can contact our support team with your Order Number or Registered Mobile Number.
You may also use the Return & Exchange option available in the website footer.
After your request is verified, a free pickup will be arranged. The returned item will be inspected before the refund or replacement is approved.
Can I return an item more than once per order?
No, a return is allowed only once per order.
Refunds
How will I receive my refund?
- Prepaid Orders: The refund will be credited to the original payment method
- Cash on Delivery Orders: The refund will be issued as website wallet balance
How long does the refund process take?
The quality check generally takes 2–3 days after the product is picked up.
Once the return is approved, the refund will be processed within 5–7 working days.